Profi-DJ

Great staff and most helpful dj shop I ever set foot in. Great that you can try any equipment out.

Great store for anything audio related. Friendly and professional staff

super

Edit: I did eventually receive a refund. I hope that if I use this store again, they might be a bit faster to respond when the stock isn't available.I made an online order with this company. I waited for weeks, no delivery, no communication so I emailed and was told they were waiting on the supplier.Finally they cancelled my order as the unit was out of stock but didn't return the money to my account. I have emailed three times to get my money back and they still haven't returned the money - it's not a small amount!I hope this is an honest mistake and they will return the money - if not, I will need to seek legal advice. Regardless, it's a very poor experience overall.

Super

Very cool staff !I recommend !

Avoid like the plague - they messed up delivery once and didn't bother bringing one deck - turns out they were faulty, then knocked 20% off the refund amount because they damaged the mixer after I'd returned.I suspect the goods sold were used as firmware mismatched.Didn't bother getting back to me for 10 days despite calls and emails, Saw them selling my returns online as perfect condition - called the owner, David, who spun a ton of lies and confused himself in the process, poor guy.Go to a reputable dealer like gear4music and save yourself a headache - take a read of the other reviews here and make up your own mind. You'll get typical Czech customer service and crooked owner to deal with. Yawn.

very poor customer service, and they are running their business breaking VAT legal rules

Do not buy from this company, if you have a complication with your order expect to receive terrible customer service and have your case dragged out for up to 2 months.I ordered an expensive synth which unfortunately had a manufacturing defect. It took ProfiDJ 30 days just to confirm that the device was in fact defective, and was told I will get a refund within 14 days, it happened on the 13th day.They are also generally unresponsive in their communications, and when they finally do reply expect a very short and abrupt sentence without any details.