Pytloun Wellness Hotel Hasištejn

I enjoyed it. And I want to thank the service team, especially Lidia. God bless all of you.

Service was very good, Lida and Tom was very friendly.

We were very satisfied especially with communication and services from Lída and Tomáš. We plan to visit another's hotel in Pytloun's chain.

We loved our stay in this hotel. Daniel and his team were welcoming and professional. The food was good, but the highlight was the private wellness and the comfortable beds. Thank you for making our vacation more enjoyable and restful.

very nice staff, breakfast had everything we needed, it was cleanin the basement you could play table tennis and darts, which was very nice

Firstly, I’d like to say that I really hope that we caught you on a bad day and that this is not how the hotel is generally managed. I’d like to point out that the staff is very nice and friendly, but unfortunately overwhelmed.We arrived on time for the check in, however, the room was not ready. It was promised that it will be done in 20 minutes, but after that, another delay of 30 minutes was announced. The receptionist was very nice and asked the cleaning lady to give our room some sort of priority. I realize that we got quite lucky, because a couple that arrived a bit before us didn’t have the room ready even hours after, so they left.Maybe the staff was not instructed, but I’m assuming that if the guest is arriving when it should and it’s your fault that delays are happening, the staff should be reassuring. There wasn’t anyone telling us that, for instance, we could play bowling or anything, or that we could have a beer, instead of waiting outside or in the reception area.We had dinner at the hotel. For a 4* hotel, as you say you are, it was astonishing that it has one meal per day (around 15€ / person). We accepted, as we were told that the next restaurant is 20 minutes away by car. (I believe that in situations like this, the owners of the hotel should really take advantage of this and have an excellent cuisine.)Again, another example of the hotel being understaffed: the people serving us definitely had no experience in this, I think we had all three meals in a total of 20 minutes. Soup, main dish, dessert. It was a bit dizzying having 3 people around you, taking your plates away as you were just finishing, and bringing a new one before you could take a sip of beer. The portions were very small (I’m wondering what the children’s menu looked like), however it was tasty.The facilities are nice, the hotel I believe it was renovated, the pool is nice (although a bit small), the jacuzzi is cool, together with all the other facilities. The breakfast was delicious, with a lot of alternatives, juices, cereals, jams etc.I guess that the hotel was opened quite recently, because it gives you the impression that things aren’t really finished, and there are still details to put in order. There was a power failure in the pool area, however the staff didn’t intervene (I’m not sure they were even aware of it). As a result, people stayed in the dark for more than 30 minutes.Maybe this review will serve as an attention mark to the owners, maybe it will be ignored. I’d like to finish off by mentioning that the hotel room was quite expensive for Czech Republic, probably a normal price for a 4* hotel, but this one, at this point, is definitely not one.I really hope that this was a one time thing, because everything looks good and promising.

Ludmila was very nice. She was smiling everytime and willing to help whenever we needed something. Thank you.

Nice Hotel, super nice staff.Especially Tomas vera.Wellness area is a little bit too small.Delicious food with high quality.The service is excellent.

Klára and her team did a great job!The food and drinks were great, service was excelent, and the rooms were very nice. Great nature surrounding and perfect sauna to relax.