Vodafone Czech Republic a. s.

This man gave us very rude treatment recently. Wanting service for our 2 weeks visit, he said it was 800, minimum. Questioning, he got angry and told us to go to some tobacco shop somewhere, when we said he was being rude he said: leave the shop right now”. We went to the other clerk(same store) , very friendly, he sold us the sim card for 200.

Extra-extra-extra slow service. After visiting this office I really want to change the internet provider.UPD: visited this office one more time, absolutely opposite impression: problem solved in 5 min, really attentive service. Thanks. I hope Vodafone would follow this standard

The worst customer service, scammers!!!! My friend asked to finish his contract for the internet 5 months ago due to moving, and they still don't want to deal with it. Every month they are charging bills for something which he is not using. Today he went to the office AGAIN and the workers did not want to deal with the case. The same story repeats: they tell you they sent a request for cancellation but continue charging bills.

Unfortunately it is not possible to give “-5” stars…because it is the perfect example how customer service should not work. For 2.5 months they are not able to fulfill my order, charge me the wrong tariff, apologize for the mistakes…ask me for support and offer me 1 months for free while blocking my account because I didn’t pay (the wrong invoice!!!). And then there is a guy that explains you that you have 30 days cancel policy while not understanding that they still did not manage to fulfill what I ordered…neither can confirm that we have a valid contract in place nor how we came to the valid contract which according to him has to be in place because there is an account…arguing with a monkey would have made more sense - with all due respect!

They are cheating on their own customers. I submitted a termination notice and it wasn't registered properly. They didn't give me any written confirmation about that either, and I thought that it's OK because I didn't know how should the procedure look like.Now they are trying to charge me for additional 2 months telling that the notice period just started.

This store and the Vodafone company in general are a complete joke. Awful customer service. They messed up our ex-UPC account seemingly due to a poorly managed merger when UPC was acquired and seem completely incapable of fixing it. We constantly have to come into the store as they keep sending us bills for amounts they can't explain. Everytime they tell us they've fixed the issues on their end and then something goes wrong again.

Just change company in Czech Republic, please.I tried from one shop to another one, it´s amazing that nowadays you have to go to the shop for a PHONE COMPANY to cancel a line or change something, basically you will loose your time and as regularly in this country the service is aweful and helpful is 0.Stay away from this shop, their workers and the company, there are many others.

I wish I could put a -1 star. Terrible customer service, I went there for an issue with my billing as they charged me twice for the same month due to my flatmate leaving and changing the titular, but they were sneaky enough to send the two bills to each one of us, thinking we wouldn't communicate to each other. I went to ask for an explanation and they avoided responsability, they gave me a phone number to call in which the associate didn't speak English. It's funny how Vodafone will do anything to squeeze money out of their customers and when you stand up to ask for explanations, they just hide and avoid you.

Worse service ever. If you have the possibility to use a different provider, do it. I finished my contract 9 months ago, and they still don't want to close my contract and want more and more money from me. Instead of explaining why they just reassigning my requests to the vindication company. Keep away from them!

I have been there to restore my Vodafone app password and had felt extremely uncomfortable from the personnel's attitude that started as soon as figured out that I am a foreigner. I was even asked where I am from even though he didn't need such information for the service and got an expression such as himm..." with staring at my face after I have answered. His attitude remained all over the conversation and kept staring at my face in a quite weird way. I suggest the readers to go a more foreign-friendly branch instead.As response to the employer's text: Hi Martina. Thanks for your kind reaction. No