BMW STRATOS AUTO

Worst service I have ever encountered. Very unprofessional!!

Best service experience I've ever had.1- They provide English assistance fluently. Mr. Dojáček (Pavel Dojáček) was great in taking care of my BMW i3's service requirements and communicate in English.2- Fair prices and honest approach.3- Detailed feedback after the service is done via a video. (I was very surprised to receive a video of my car and service assistant is telling details before I went to pick-up my car. I have never seen or heard of such a thing before.)4- They are very helpful with warranty claims. They do their best to cover anything which is a defect or a part fault under warranty or BMW coverage.Overall, I'm super happy with their service quality and professional approach. I highly recommend them to anyone who requires English speaking service assistant. Everything went smooth.Thank you very much guys.

We're on Day 3 of our 16 day road trip and the check engine light came on. We got very lucky that they could slot us in, found the issue and told us it can wait till we get back home. Peace of mind to continue our journey.

I declared my interest for a specific model and asked for a piece of information. As verified by the sales staff I would have an answer in 3 working days. After 10 working days still no answer. Not the service you would expect from a brand like BMW. You feel like the sales staff is not interested in making sales.

Worst services I've ever tried, 1st, a woman name Zdenka Ninger open maximum her eyes and asked why you are here"

REALLY DISAPPOINTED WITH THE SERVICES HERE!!!!I HAD MY BRAKE FLUID CHANGED AND THEY OVERTOPPED IT, AS A RESULT BRAKE FLUID IS EVERYWHERE IN MY GARAGE. PLUS THE WHOLE FRONT BRAKE SYSTEM HAS GONE, COST ME 1050 EUR TO FIX, YET MY CAR JUST HAS OVER 50K KM.UNBELIVEABLE THESE PEOPLE!

nice personnel, good quality service, way way better than the invelt!

The service at Stratos Auto was great. Our seller Sergey was very helpful, always ready to answer any questions by email, to clarify whatever doubts we had and arrange anything we needed. We are very happy with our purchase and that we decided to make it at Stratos!

I only had to deal with the spare parts department. As far as I am concerned my part needed to be ordered and came earlier than expected. Both employees at the desk didn’t know English and had to have their colleagues translate. Not a problem it was fast and the staff was friendly. The only thing I would advise is that when a message is sent that the part is ready for pick up, in that message to wrote a part number or something, to help the employee find it faster. It took them awhile to figure what I am saying and if it wasn’t for the English speaking colleague, I would have had to call someone to translate. Just a little of inconvenience given it is a BMW dealership and everything should go smoothly.

Like other people mentioned, they have a terrible service, if i could give 0 stars i would. The staff is so incompetent and unfriendly.