Art of Your Travel Agency

Rating will be MINUS Stars, unfortunately google doesn’t provide for itUnreliable, Unprofessional and rudeThis is not a agency that you can expect to customise trips for you.If you are traveling with family and need customisation, beware !!! Your trip can be stranded !I was planning family trip (7 members) to Prague with elders and young children. This agency came very well recommended, so approached them directly for planning the trip. Obviously, why would you want to break your head, when you have experts around.We (family) intended to stay largely in Prague (5 nights) and 1 night at CK. Martina, though not easily contactable, gave options to stay and travel based on requirement. As this was a family trip, had to make sure trip is reasonably comfortable.Getting in touch with her was very difficult, There were days together where would be no response. Understandable as they deal with large incentive trips who are looking for vanilla offerings.Finally, consulted her, agreed on option to stay at Prague, transfers, trip to CK. She even got is cleaning service on the apartment we chose, which we thought was a wow !On accommodation at CK, we were given 2 stay options. We checked online reviews for those 2 options. Because reviews are mixed, we gave it pass. She suggested, we figure our own accommodation at CK - which we thought was fair. We figured our own accommodation directly.Finally, when we asked for payment to be done , after days, got response that they will not be able to do this trip.Whether to do business with anyone or not, is a personal choice of any individual. That does not give anyone right to be unprofessional and rudeAfter over 1.5 month of consulting, reaching final payment stage, chasing Martina for facilitating payment, imagine what it means to re-start the whole planning again (that too for family). Not to forget, same planned trip can become double as expensive !Chances are, you may still want to deal with such agency who can just get you and your trip totally stranded.2nd updateLater she sent me abusive Messages for the review written on TripAdvisor and threatened me with harm if I visited Prague. Really thought dealing with a psycho. I took this up by complaining to her Embassy and Czech Police. She thinks I want to embassy because I didn’t get preferred rate. What a nutcase and staying in delusion. Get well soon

Very pragmatic & positive lady who certainly knows what the fun options are around town!

Velmi odporucame tuto turu a sprievodkynu! Martina je osobnost a nie len ze sa rada podeli o svoje znalosti, ale je to uzasna osoba. Navstivili sme zaujimave miesta, ktore by sme si pri vikendovom pobyte spontanne nevybrali - a boli sme rady, ze sme ich videli. Boli sme dopredu informovane, co uvidime a proste to stalo za to! Jazda trabantom cez zasnezenu Prahu, s uzasnou Martinou, sa stali hitom nasho vikendu.We highly recommend this tour and guide! Martina is a personality and she likes to share her knowledge, and she is a wonderful person too. We visited interesting places that we wouldn't have spontaneously chosen during a weekend stay - and we were glad that we visited them. We were informed in advance what we would see and it was simply worth it! Driving a Trabant through snowy Prague, with amazing Martina, became the highlight of our weekend.