MODIVO Centrum Nový Smíchov

Chybky se čas od času stanou, ale blond paní na zkušebním oddělení je strašně fajn - vychází vstříc a snaží se pomáhat. Web mají pomalý ale taky Ok. Mají ale značky, co člověk jinde nenajde, všechno přijde celkem rychle. Kabinky jsou pěkné. Zkratka na mě se tu holky usmívají a jsem spokojena!

rude staff, very long pick up

Huge chaos, tablets not working, sofas dirty. Order items late even if just online.

Some girls in shop talking bad with clients and don't have time, they are very busy. For administration need to teach colleges to spoke with clients .

All bark no bite. Looks fancy and has a nice selection but the concept used is absolutely ridiculous for a clothing store. Ive had to wait for an hour just to try on a sweater. Terribe! Never again!

Great concept, selection and look, but service (except for cashier) brings it down. Won’t visit again, not worth the experience

All was always good - of course, sometimes waiting time is a bit longer - but that’s not a surprise when people ordering 20 pairs at once :)

Já jsem v shocke.. Zaslali mě za 2 týdne batoh a je zlomený. Tak jsem domluvila s zakaznickem centrem že zasílám zpátky pro reklamaci. Za ještě 2 týdne říkají že moje objednávka neexistuje a že reklamace nebude. Zatím znova v zakaznickem centru jsme našli mou objednavku a je “vrácena”. Budou zasílat mě peníze. Alespoň! Nedoporučuji ten obchod a pracovníky taky hrubé. Doufám že váš obchod s takovou obsluhou se zavře!Zapomněla jsem říct že jsem měla ještě narozeniny a proto musela jsem dostat slevu 20%. A řekli že sleva jde jenom na věci co nemají snížení cen. VŠECHNY věci měli 5%, tak nemohla jsem použit svou slevu. Prostě hrubost od busnessu.

Despite having quite a nice selection of different brands, Modivo's/Eobuv service is terrible. As someone who likes to try things on before buying, I go there quite often and leave frustrated every time.First, they have a limit on things you can order to try on, so you order 5 different things, you wait till it's delivered, you go to the store, the things you ordered happen to be the wrong size or just don't fit well, and you have to repeat the process again and again. At the physical store, there's almost nothing in stock.Second, I'd like to note that service at the store is consistently bad. The last 3 times I came for my Modivo order, there was noone at the cashier and I had to wait 15-25 min till someone would show up to scan my barcode. In addition, once they brought me a torn coat, and the other time the screen which is supposed to show what you're trying on, with prices and sizes, was not working. Never did anyone apologize or offer me any help.Lastly, Eobuv esize scanning systems seems to be off. They often recommend me a size that's too big. So even that is unreliable and forces me to go to the physical store every time to be sure.Overall, I'll probably keep shopping at this store just because they do have the brands I like, but I highly recommend the management to do something about customer experience and service cause as soon as there's an alternative that works for me, I'll switch.

Terribly slow service.. I’ve come to pick up only one item without trying on and was waiting more than 30 mins.. then in addition I had to wait at cash desk to pay for it