Imperial Karlovy Vary Group

Zimmer und Anwendungen sind in Ordnung, allerdings läuft nur ahnungsloses Personal mit versteinertem Gesicht herum, den Service muss man suchen.

Best experience!

Clean rooms and good breakfast.

The Location is wonderful. Everything looks great and the Rooms are fine too.However the personal was not very friendly. Many times we did not feel welcome or treated like a customer.When we tried to check in we were ignored by ther personal for about 10 Minutes. That was not a great start at at all.The treatments were fine.Breakfast was very crowded and we were asked to sit to a table to other people. This is not ok for a 5-Star Hotel.Many times our Questions were answered vague or not answered at all.In conclusion:The Hotel is very nice and looks beautiful and definetly deserves the 5-Star rating. The staff however does not match the 5-Star Hotel!Generally I was pleased with the Trip but I will probably try another location/hotel for my next wellness trip.

(English below) Krasne misto, krasna budova i pokoje, vynikajici lazenska pece, Vridlo zavedeno pro pitnou kuru i lazenske ucely primo do budovy hotelu, sauna a bazen. Vytka pouze smerem ke kuchyni, neni uplne spatna, ale zrejme krapet utrpela covidovou pandemii, napr. dezerty spise pekarenske vyroby nez cukrarske, maso nekdy tvrde.Beautiful hotel with cozy rooms, great views of the town. Great place for balneotherapy: the water of the Vridlo spring delivered to the hotel for drinking and balneological purposes. Finnish sauna and pool. The cousine could be slightly improved though.

Terrible staff.

All you expect and more. Also hotel is the old town dominant, you can see it from everywhere-fairy tale place where you really want to be. There’s also a possibility to get reservation in otherwise closed hotel tower… Food was fantastic, hotel service and spa as well.

Piękny hotel! Pięknie położony! Wszystko na plus! Byliśmy bardzo zadowoleni z pobytu ;)