Veterinární klinika Paprsek (MVDr. František Svozil)

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Bohužel musím napsat špatnou recenzi. Na klinice se nám zatím nestalo, že by nás vzali na čas. Už jsme se setkali i s tím, že jsme v čekárně byli tři pacienti objednaní na jeden čas... a stejně šel před námi pacient, který byl objednán po nás, jelikož byl známý personálu. Profesionalita mi přijde, že s postupem času upadá a jde jen o zisk. Minimální empatie ke zvířatům i jejich majitelům. Stříhání drápků u psa skončilo tak, že jsme psa ve třech drželi a drápky mu stejně ostříhány nebyli. Mrzí mě to, jelikož dříve byla veterina opravdu dobrá, ale museli jsme kliniku změnit.

Very good service, EN speaking staff.

Very nice veterinary clinic with nice people, experts on rodents but are amazing with all kinds of pets. A bit pricey but for their work I think it's reasonable. Definitely would recommend.

Best

It was regular blood test check. We were doing them once in a month because our 7 years old dog has kidney problems. And that time, after relocation, we were looking for a good vet clinic near by. How wrong we were! New doctor was informed about all problems we had in past, and even saw all blood tests results, I hoped it would helped her to understand whole picture.Blood test showed good results, however there was some blood in urine, as results said. Dog was prescribed to take antibiotics for 10 days. At the end of the second day I've noticed he was not good, he started to pee more than before. In the morning (3rd day) I took him to the vet again, said what had happened and asked about blood test one more time to be sure nothing is wrong and there was no growing trend. Doctor assured I just need to wait, that's because of blood in urine, and I had to give antibiotics some time. And even kidneys are getting worse it won't be seen so soon. I trusted her, that was my mistake. I had to take him to another clinic in that very moment.During 3-5 days after tests we were in clinic around 4-5 times, each time complaining he was getting worse and worse. Each time I reminded about his kidney and suggested few times to do blood test again. He was examined by 3 doctors there and each time I've heard it's because of blood in urine and I heed to wait a little bit more.On Wednesday night, at 1AM, I took him to another clinic, he was hospitalized in terrible conditions, almost unconscious, with terrible blood test results. Creatinine was 529, urea was almost 50. Please, compare to what he had before antibiotic treatment - creatinine was 85 (norm is 34-136), urea was 9.6 (norm is 3,5–9,2)Now he is under dropper constantly in 24/7 working clinic, with constant medical care, day and a half, and if he is strong enough to fight, he come come in 3-4 days only. And after that he probably would need constant kidney support for the rest of his short live. Kidneys were seriously damaged this time. And if he can't fight anymore and blood won’t be better each day, I will have to put him to sleep.It was happy and healthy 7 years old dog with only one chronic issue.

S touto ordinací jsem spokojená. Objednání na konkrétní čas funguje, lékaři pečliví, trpěliví. Občas je trochu problém se dovolat, ale stačí vydržet a podaří se...

Pokud dostanete termín na vyšetření tak se připravte, že se vám v klidu muže stát že si počkáte, klidně i tři čtvrtě hodinky. Stát se může cokoliv, zkomplikuje se předchozí pacient nebo do toho vstoupí akutní případ.Moje zkušenost s čekáním na objednaný termín byla u všech návštěv kliniky, horší je že vás na čekání nikdo neupozorní. Ani jednou se mi nestalo, že by sestřička otevřela dveře a informovala mě, že budu čekat nebo mi dala možnost se přeobjednat.Dnes jsem na tuto skutečnost upozornil, že tam čekáme už nějakou dobu a že by byla minimálně slušnost, profesionalita? Informovat klienta o situaci. Zaměstnance se to evidentně dotklo. Po 50 minutách jsem dostal info že doktor operuje a ještě to chvilku potrvá. Nemohl jsem dále čekat a po zrušení vyšetření se mi dostalo docela slušného zabouchnutí ordinace bez jakékoliv snahy o omluvu za komplikace.

Very professional and helpfull. They really like and care about animals a explaining all without questions