Smarty.cz | JRC.cz - OC Palladium

If you want pay too much, and be unable to return your purchase, this is the place for you. Save time and money by going to alza.I was sold the incorrect product by the employee and then they tefused to take the return a few days later. They started by saying they couldn't refund because I paid by card, then they argued that the product was correct(but the box and manual inside states its not). The reason they finally decided on why they couldn't give me a refund was because the box wasn't in the proper condition, even though the box was opened and repackaged when I bought it. I was even willing to take store credit. They lacked any sort of accountability for their employee giving me the wrong information, and selling me an item.I also found the item for 20% less at a shop down the street.

Normal, overcrowded small JRC. Nothing bad, but nothing good. For better experience see other bigger JRC units locations.

They were exhibiting a video game that was not available at the store and told us to go to Andel as we would find it there.. of course we went and the video game was not available either . Awful customer experience

Terrible experience. 2 orders, 2 problems.1st order, only 2 packs of sleeves that according to the website they were on stock. After 2 weeks of waiting for them to be ready for pickup, I sent an email asking for updates. As response I was told that they ran out of the product in the main store, but that they found it in a different one and that the week after that one it would be ready. 2 weeks past and I asked again and now they are saying that they expect it to be ready in August.2nd order, I pre-ordered the MTG LOTR Gift edition 1 month ago. Short after I pre-ordered, the product was removed from the website, of course due to speculation with the price. Today I received an email notifying me that my order was canceled, of course because the product increased the price and it's not convenient for them to honor the pre-orders. They could at least have canceled it sooner, so I could have secured the product somewhere else while the price was still good. Terrible experience, I'm never again buying from JRC

In the US it would be Gamestop, here in Czech it’s JRC, they can cover your gaming needs.

They never pick up a phone

It's Gamestop, but Czech. With both the good and the bad. All the games and merch, even dated ones, are a much pricier than elsewhere. Albeit, I don't think any experienced players would buy anything here anyway. Casual shoppers, a.k.a. less knowledgeable parents and tourists seem to be the target audience? With that said though... the shop clerk didn't speak English, which is unfortunate in the mall in the middle of Prague, and didn't seem too interested in doing any business either. Maybe it was just a bad day. For some reason they tried to sell a game from the bargain bin to my mate for full price instead? To my surprise, they got Magic The Gathering booster packs available. Horridly overpriced and the clerk couldn't answer any related questions, but hey, at least they got them. I was told to email their CS, so I tried and... no answer still, unfortunately. I really think the experience was just my bad luck, and perhaps I'm not the intended customer. I can see casual shoppers finding what they need though. Looking for a small geeky gift/souvenir? Go or it if you don't mind spending a bit more.

The store is small but the staff were super helpful and friendly. They had a somewhat decent stock of Pokemon Merch alongside a decent roster of brand new switch titles. Only downside for me personally was that their pre-owned selection was rather limited however this isn't the stores fault if they don't get the stock in.The staff member that we talked to even recommended a really great place to eat, couldn't recommend this place enough. Although they were a little cheeky when I noticed all of the stickers were almost identicle to the UK Game Store... But they aren't owned by game... IMPOSTERS... But I will let it slide, because I enjoyed shopping there.My friend also went to trade in some games but forgot to put a disk in one of the boxes, so that was pretty funny. Tragic, but funny!

Nice store, well stocked and knowledgable staff!

Supper friendly staff and super cool store. Not a lot of old games, but all new games you can imagine.