Klinické centrum ISCARE

Stay away from this clinic, there are much better ones in Prague. They are only after your money here, charging a lot for every little thing, but not providing adequate service. The quality of service here is very weak. We always had to wait a lot, we were always seen by different doctor, no consistency... Since they have ton of customers (mostly Czechs), the doctors always had to study our card before speaking with us... So they really had limited clue about your case. The results speak for themselves, we had completely unsuccessful cycle here (0 fertilized embryos). After switching to a new and much better center (Cube IVF), where they treated us much better, we successfully had 2 fertilized embryos and now are proud parents to a daughter! The difference between these two IVF centers was really night and day... Never crowded, always seen by someone who knew our history, ton of flexibility... And they tried to reduce price as much as possible... We're so happy we left ISCARE, thanks Cube for our daughter!

I had upper eyelid surgery on March 23th 2023. I was happy from the minute I walked I to the cleanest hospital I have ever been in. The way I was treated was impeccable.The surgery went really well I am very happy with results. I would recommend IScare to anyone who wish to have this surgery.

Rude staff throughout the entire process.I had a shoulder arthroscopy surgery there last week which included one-night stay. The medical centre has just moved to this new location (the operation was on their Day 3 in the new location) and it was a mess. While I understand that the chaos may not be the fault of the medical staff but of their Management for the poor planning and execution of the move, the extremely rude and unprofessional behaviour I encountered throughout the 24hrs I was there is non-excusable. A few nurses made an effort to speak English which was great however in most cases, the fact I was non-Czech speaking was met with a very disgruntled attitude.Arrived at 8am as requested for a 10am surgery". Filled documents for 2 hours. Was booked into a room in the ward. Brand new and nice and roomy facilities I must say. Only 2 beds per room. I was given some pre-op medication and was left there the entire day without any updates on when the operation will take place. I was in total fast (no water either) since the night before. Every time I asked for an update

This is the second time I come here and the customer care is very bad … Problem solving and empathy is absent…The building and technology are good but if people inside have no clue about how to treat people doesn’t fit for purpose… very pity

Gastric balloonThink twice before you get it done--it's a gamble, you can't predict how your body will adjust. It only works for 40% of people and the general success rate for weight loss maintenance is only 20-30%. The clinic is fine for Prague's standards, communication with consultant could be faster and more efficient (they should hire more staff as he seemed overloaded).

Highly recommend Dr Vatlak!!!! I had breast surgery on September 19th 2022 at Iscare. The hospital is immaculately clean, all staff are so friendly and helpful, I had an AMAZING experience here. My breasts have always been uneven and deformed and after a botched job in the UK, I decided to go to Prague to Dr Vatlak after seeing so many amazing reviews. He’s done an amazing job! I finally feel body confidence for the first time in my life, I can’t thank him enough! He’s extremely professional, very friendly, very good English, and extremely knowledgeable. Will 100% be going back here for any further surgeries. Thank you so much to all of Iscare team ❤️

The reception assistants are particularly unhelpful ,unfriendly unwelcoming. I was advised by the prague government to purchase f f p2 masks for hospital.Eva treated me as if she was an old fashioned school maam and shouted i had the wrong mask and waving her arms iv always had good service in the past but wow this woman was outrageous.Extremely upsetting just before surgery.

I don't recall ever writing a review before, however felt so strongly in doing so on the occasion.I had surgery 9 weeks ago. I had a SMAS Face & Neck lift. I would like to express my gratitude to the surgeon Dr Alexander Vatlak. Despite it only being 9 weeks ago, I am absolutely thrilled with the results & would highly recommend.The process has been excellent from start to finish.My face & neck look exactly how I wanted it to be.

From my personal experience, I wouldn’t recommend the clinic for foreign patients who’s going thru IVF. There are a lot better clinics in Prague than them. I should have known before we were placed here by an agency. You don’t have a sole doctor who will examine you. Every time I go for treatment, it’s a different doctor. We did about 3 cycles with them and every time it’s the same procedure even if we had failed for the past. They will not recommend you on what’s next but rather they will ask you what you want. I believe you are paying them to get the proper care and recommendations which we never experienced. They are so easy to ask money by email without even proper invoicing. Every six months, you’ll have a different coordinator. And be careful with what your signing with them, cause even if you order a procedure today and used it today, they will charged you the past price not the current price.Lastly, you will not be able to access your own medical records right away without signing forms and paying such money depending on how you want your records be delivered to you. I requested by email and took them more than one month to process. Every time I follow-up, they will come up with an issue saying, I haven’t sign the document properly etc. Which this should have been check as soon as they receive the forms. Again, stay away from this clinic if you are not a Czech citizen.

Very happy so far, Oliver and all the team were really good and made me feel at ease! Everything went really well and I'm looking forward to seeing results, I travelled from Ireland and it was all smooth and no problem at all with language barrier as everyone spoke English, thanks again!