Menzies Aviation Czech , s.r.o.

Terrible experience by boarding gate, very poor and arrogant customer service by clearly senior worker. Applying rules how it suits them. Shame Czech Republic is represented in this light.

The worst experience with handling in the Czech republic, the owner must be absolutely stupid. Inside are working Ukrainan people it look like different world, very strict rules absolutely oppostie than before (it was really mess) those last czech working people there are depressed... Oh GOD why stupid leaders have power and money,.......Use SKYPORT if you can

I would recommended you remove the old rude battleaxe on today's front desk at the office. Perhaps to a position where she is not public facing as she is obviously Incapable off representing your company and the country in general.Perhaps she would be better suited to a checkout position in Penny or some back office/cleaning position. My written complaint will be forwarded to your chief executive.

They were very busy and still were call nice and helped me catch my flight thanks :)

My colleague and I were _supposed_ to fly from Prague to Vienna and on to Krakow via Austrian Air on May 22. Our flight was delayed so we were rebooked on LOT -two hours later- via Warsaw to Krakow. Despite a trip to the Menzies transfer desk, an encounter with a disaffected and quizzical male desk attendant, who subsequently left without warning, turning us over to his female colleague, we arrived in Krakow, LATE, and sans baggage. More than TEN hours later we learned that the bags were still in Prague. How can a desk dedicated to transfers fail to transfer bags when given explicit, personal instructions and more than two hours in which to do so?? Alas, it is now 37 hours since we arrived originally at PRG for our originating flight and STILL NO BAGS. I have had bags delayed before but never for such asinine reasons, followed by such poor and unapologetic service.

These guys still live in the communist Era. Everything takes forever, you have to pay higher fees that you would at Vienna Airport to pickup your cargo and they don't care for customers at all. It's a real shame that such incompetence is allowed to happen here... And their ground handling? How long does it take to offload a plane in Singapore? Much faster than in Prague, go figure. Shame!

I arrived in Prague to find that my baggage had been lost, the woman at the desk said it would be delivered the next day by 14:00. It never got delivered that day. The next day I was told that it would be delivered after 14:30 and that I had to meet the driver. Its currently 23:15 So I have to cancel vacation plans and wait at the place I'm staying at because they can't deliver a suitcase. A wonderful welcome to a new country!

The boarding at Prague Airport was so slow, that our flight departed with about 1h delay. The Airbus was full, but the boarding started barely 30 minutes before departing. There was only one bus transferring the passengers to the plane. So the bus had to turn 3 times with the very slow boarding.

Waited for luggage for more then one hour because of operational reasons". When I asked for explanation