LOUIS VUITTON Praha

We came in to collect the order, without making an appointment as our previous (really nice!) assistant was absent that day anyways. The waiting time was 2x longer than they had estimated. Ppl waiting next to us got their coffee and water but no one bothered to serve us or inform us about the prolonged waiting time. It was about lunch time and we couldn’t see many assistants around, a coincidence? Suddenly they all disappeared in the back. When we already got the bag, the lady had a huge problem with giving us a proper invoice, which took another 30 minutes. Her english was bad and she couldn’t handle the situation professionally. At the end she apologized for the inconvenience and asked us to pick a scent we like, then handled us a bag with random perfume samples you can get anywhere. The store is large and beautiful, the quality of the items is v good, but the quality of service on Pařížská street is far from luxury

Worst experience ever! First of all, someone brought a tablet computer and asked what you want to see, and then I said I wanted to see a narrow silk scarf. The guy there took me in and ignored me. I didn’t dare to take it by myself. I waited for a few minutes and saw a woman. When I have time, I tell her what I want to see, and she is also very happy to open the drawer and is about to pick it out for me, and then a senior person comes over and says: This one has a customer to serve now, you can wait a little longer Let me show you, I just continued to wander around, unexpectedly she walked to the door to welcome new customers, obviously no customers to serve! Isn't buying silk scarves a business? Do you have to choose customers for business? This store is too rubbish! Especially the old saleslady with golden hair!

Thanks Alexandra for the polite services even though we didn’t buy anything eventually. That’s the way service should be and please keep it up. Someone else who needs good service and purchase experience will ask for you.

Staff is friendly, patient and professional serving us today despite get a simple small gift. Will return to buy next time at this outlet. Martina J.

Worst Experience ever! And probably always! Rude and unpleasant personnel. Taking care about only asians and permanent customers. Also, once they simply didn't want to sell the good even they've had it.

I had a bad shopping experience at the LV store in Czech on May 1st and would like to report it to their customer service. The salesperson, Aigerim M., had a very poor attitude and did not smile at all. She couldn't find my membership information on her computer and was very impatient when I tried to confirm my phone number. When I entered my phone number with the country code +886" (for Taiwan)

Waited for 30 mins and no one attended, appears to be favouring customers in affluent looks. Quite disappointed with a global corporation that emphasised diversity and inclusivity.

First and last experience with Luis Vuitton products. The service I got in Prague was ridiculous, the sale representative was able to create a “never forget “ BAD luxury experience. It was like she was bothered by my presences and she just refused to help with the handbag I asked for, she was very dismissive, like she was telling me I am wasting her time. She seemed “luxurious” by attitude and I was just there to visit her greatness… for the price I payed for that handbag the service MUST be different!