Clarion Congress Hotel Prague

Rooms are spacious but at night can be very warm. Service was good and breakfast time was a zoo. Grab a table and all you can eat but hot food not hot. Location is too far from town center but has a good metro system but if you not like that there is a good bus or tram service outside.

The hotel itself was decent in terms of basic amenities and location, but certain issues negatively affected my overall experience.The cleanliness of the room, for example, was satisfactory at a glance, but it fell short on closer inspection. I found an empty plastic pill packet and traces of a previous guest's attempt to open an instant coffee bag. Nothing major, but it reflects a lack of attention to detail in the cleaning process, which is a crucial aspect of hospitality services.Moreover, the split system didn't function properly, which contributed to a certain level of discomfort during my stay. However, the most significant issue I encountered involved the staff's customer service. After checking out, I realized I had left something in my room. When I attempted to retrieve it, the lady at the reception was far from accommodating. She seemed extremely annoyed and informed me that she couldn't verify my room details in the system.What ensued was an unnecessary and stressful ordeal, where I had to locate my room card at another reception stand just to authenticate my claim. This experience was not only time-consuming but also incredibly frustrating.It's quite disheartening when poor customer service overshadows the other aspects of a stay. Future travelers, particularly those who might require some level of assistance or flexibility from the hotel staff, should take this review into consideration before making their booking.

Not the most customer oriented place/hotel.A shower is not in every room so you need to solve it via the bathtub which is not to much comfortable.Placing your room card at the reception is not possible and breakfast just starts to be served at 7am (not a single minute earlier) and you might face already a lot of people waiting in front of the breakfast room.

Firstly the hotel is very clean. The decor is excellent. The food court adjoining it, is very convenient, pizza, kfc, Chinese, crepes. It was great. The negatives are: the breakfast is very late starting at seven. There was a queue outside of people from twenty minutes beforehand. A lady asked if she could be let in early as a lot of food was put out and she had an early appointment and the member of staff said, that as they had a conference there the day before and were setting up then, no she would have to wait. All the food was cold including that which is supposed to be hot. Very cold. There was absolutely no milk supplied in the room, Just 2 teabags and one packet of coffee. Very poor. I rang reception and asked if milk should of been supplied and I was told to go to a supermarket and buy some.That said, the price to stay was good. Just awful food at breakfast and would of liked a beverage in the room after travelling as I was extremely tired. Breakfast supplied lots of cakes and a good continental breakfast.

This hotel is managed extremely well, and has a relaxing atmosphere.Great Breakfast ,variety for everyone’s taste, if it was huge crowd or less the food is always available and has sections around the room, the kitchen is doing amazing job feeding huge number of guests.Very clean rooms.The receptionist are very attentive.Yes is the answer in this hotel.Best Regards

Large hotel. Rooms are nice and spacious.Services in hotel are on good level.Location is well accessible also from public transport. Nearby services are good.Recommended!

Outstanding hotel! It’s connected to a shopping mall. It’s minutes away from both Tram and Subway. Grocery store inside the shopping mall. And a Costa Coffee. The tram and subway are a short ride to the center of town. Their breakfast is outstanding. Their rooms are very modern.

I stayed here for a conference & its by far one of the best venues - Hotel attached to a small mall & a Metro in the basement! Its perfect, everything you need on site.The room was impeccable, the Exec lounge was lovely too! Nice touch for sure.Staff are great too, very helpful and polite.