Fakultní nemocnice v Motole

Rude, unprofessional, borderline immature attitude from the staff. They even tried to make me believe I did not have the same rights to treatments as Czech citizens do despite being a contributing, registered Schengen citizen within the country. I will try to avoid this place at all cost in the future.

The receptionist for the foreigners is quite rude, unpolite and unprofessional. Not so much helpful at all.

The doctor pediatrician was good (*****) however the rest of the staff was the worst - uninterested, rude and aggressive (*), and I got a very unpleasant feeling it was because we are foreigners.It might be because of the extra trouble - but then I got the cold treatment although I speak Czech fluently and we come from a European country (so really, there should be no extra complication paperwork wise).Even the pharmacist was rude - to be precise, he already started off rude, but then it got increasingly worse as I had a question about foreigner insurance refunding. It turned out I didn't notice I had all of the prescriptions on 2 different pieces of paper, which created the initial confusion. He started lecturing me about it angrily, at which point I said I'm sorry about the confusion but I am really not familiar with all these papers in my hand and to please be a bit more kind. He then started yelling at me. Then muttered out something of an explanation, but eventually insinuated it was all my fault - to the others waiting in line.I think the doctors must be great, it is the state hospital after all. And I am grateful for the actual treatment, both the doctor and nurse were professional and treated us as normal people.That is the important thing.However good luck to you if you are a foreigner. One does not choose to go to the hospital just to have fun, and needing assistance while abroad is rather unpleasant - so being accepted with a what do you want then?" attitude unfortunately leaves a significantly bitter aftertaste."

worst staff. I went to an ambulance because of knee pain and I could not walk I was laughed at and kicked out of the room. it's not even a pretense, they opened the door and said that they have more important things to do

Terrible service. Bad people. They play at being an international hospital but cannot speak English. The Foreign Reception is filled with morons. Avoid this place like the plague (because if you go there, you'll likely GET the plague).

Absolutely horrible place and horrible rude staff! Had to go to A&E at 2am, staff shouting at me for waking them up! Didn't even want to order me a taxi to go back to my hotel after and it was 4am. I hope I don't have to ever go back there. FYI the foreigners department is open 7am-7pm. If you need to go out of hours then you have to go to A&E like I did and they will email you the invoice the next day.

First of all i would like to mention that i am a student of the second faculty of medicine, which means that this is my teaching hospital. I went to get my medical documents checked for my course from our faculties study hospital for OUR study department. The doctors racially motivated microaggressions were extremely visible. She told me that i needed to bring my paper to her in a language that she could read" even though the paper was translated to english and that was perfectly fine. She also shamed me for not coming earlier even though I was within the timeframe given to me by the university. This is just an example of how inconsiderate doctors can be

I had to visit this hospital because I had a minor infection. I was worried after looking at the reviews, because I don't speak Czech, and there are a lot of negative reviews from people who had a bad experience due to not speaking Czech.However, my visit was 5/5. Everybody who I spoke to spoke good English, everybody was very pleasant and I'd even say they all went above and beyond.I couldn't find the foreigners department, I asked for help from a nurse, she gave me detailed instructions based on which I was able to find the department. It wasn't close by, she gave me like 8 step instructions, but she gave me clear instructions. It was very helpful because it's a big complex.The lady at the foreigners department explained everything to me and she even wrote down the Czech translation for my condition, in case the doctor doesn't speak English.The nurse at the check in again explained clearly all the next steps, and the doctor was pleasant and he gave me the necessary medication with the necessary instructions. I waited in total maybe 15 minutes, or less.Tip: the foreigners department is right out of the metro exit. We came by car and we parked on the totally wrong part, we were on a wrong side of the complex, and because of that it took us a long time to find the department.