UniCredit Bank Czech Republic and Slovakia

In the past, I had an unpleasant experience with Pavel Mikolasek at this branch. However, Maria Poberezhna made me fall in love with the branch and I must adjust my review. I have never experienced such caring approach at any bank in my life. She is always doing above and beyond to meet my needs as a client, offers the most suitable products & services and she’s simply caring for you.If only the banking system have more people like her!

Try another banks. As a foreigner, i regret that i opened bank account here. If you try to deposit euros, they take 1% from during deposit and if you want ti take your money, i will take 1% again. So total %2 to keep your money.

At one moment 7 people in queue, only 1 employee serving customers most of the time that i 've spent waiting. After more than 15 minutes i had to leave queue. Useless.

The worse bank ever! They treat customers badly and aggressively. Bank services are bad, expencive and they close your account without even letting you know…It's like a shop in the neighborhood, not like a bank.

The positive side of this branch is that some of the employees speak English.Now for the negative side, my account got hacked 2x in 10 days. I went to the bank to block the card and the employee blocked the wrong card, from my other account. As a result I had to order a new one that supposedly cost 650kc for express delivery (otherwise I had to wait for 10 days to receive the card). Even in spite of the employees mistake to have blocked the wrong card, they refused to waive the express fee.So I asked to withdraw some cash in the meantime to be able to pay within these 10 days and I was told sorry it is now 5:02 and the cash register closes at 5:00. You have to come back tomorrow to withdraw

Opening hours from 9:00 to 17:00... Well, I should up at 12:25 during lunch break resulting on the employee at the door standing up to close the door and lock in front of me. However, he put paper saying we are open and wait for employee to open the door". Ok

I used an American debit Visa card to withdraw cash in one of their ATMs. The machine steered me toward using the 9% commission option when withdrawing Czech Krounas. I learned that if you reject that option and just choose NO and continue; your bank card will automatically convert the currency for you using the best interbank rate with just a very small buy/sell spread. Make sure you decline that 9% option to maximize your exchange. For instance to change for 500 Czk, the difference is being charged 21.41 USD vs. being charged 24.35 USD.

The worst customer service. One day nearly 600 euro magically disappeared from my account because they forgot to cancel some transactions after unblocking it. And didn’t even apologise for this, just like it’s a completely normal situation for them.Moreover, there were two unknown to me transactions on the account and they were unable to answer where that came from. After being their client for a long time, I have no choice but stop using their services because this behaviour is unacceptable.

Unicredit in general sucks in customer service. Their general phone line is always busy. Your banker never responds, especially in the Namesti Miru branch. I am fed up. Will move my account after the new year.

The absolute WORST service I have ever received from a bank. If you don't speak Czech, DON'T bother going here. The staff are rude and inconsiderate of your time. If you are working in customer service, you must understand that YOU are providing a service for a client. So YOU must be presentable, professional and kind. Or else clients will take their request somewhere else. For example me, I'll be changing to Equabank. Also, I understand I am going to a bank in the Czech Republic, but you are allowing foreigners to open accounts, so you should be able to attend to the clients needs (I.e. English).Yesterday I had walked in for an official bank statement for the renewal of my residence permit. After 10-15 minutes of waiting I was assisted by Jeanette Paralova. I started to explain that first I needed to put money into my account and then I would need an official bank statement. I wanted to know if this was possible to do in one day. She cut me off mid sentence and rudely said I don't speak English (In my defense: why are you taking a client who clearly does not speak Czech? Pass me onto one of your colleagues that DOES speak English). After 5-7 minutes of doing something on her computer, she took out her phone and google translated You need a bank confirmation". So once more I started to explain what I needed and her colleague walked over to us. Her colleague briefly said that I could put the money into my account today