XXXLutz

A very wide range of furniture, kitchen, crockery, bathroom and bed linen. Worth a visit, don't be put off by the tat near the checkout, that's more for fun purchases. Great restaurant, very busy at peak lunch hour, just go a little earlier or later and it's a very worthwhile meal... Or cakes and coffee!

Nice stuffs but rare to find English speaking staffs

Nice place many stuff to see for your house

I am quite upset with the customer communication of this company. We ordered kitchen in the end of the last year and the delivery estimations were 12 weeks. When those deadlines were not met, we were trying to contact our client manager, he either did not pick up, or picked up and promised to call back and never did. Most of the e-mails he did not answer. He was super comunicative before the contract signing, but after the signing and sending the first half of the money, the communication practically stopped. No one can tell us exactly the terms, because of that we can not start any connected works. It is very upsetting, I was really of better opinion on this company.UPD: After almost 20 weeks of waiting we finally got the message that our kitchen will be delivered to us. BUT - all the appliances that we ordered will not be delivered for some reason. So we will have to buy them ourselves before delivery and most likely pay for their instalation (moreover they want us to pay for the appliances that they will not deliver to return us money later - ???). To get even that answer we had to call EVERY DAY, because each time different person picked up the phone, promised to look at our matter and call back, but never did. I can easily say that this kind of low service I meet for the first time in life, quite outrageous.

Warehouse: gentlemen who issue goods are very good and fast; but the problem is when there are only two of them, and both are working on checking and issuing goods, and more than ten people are waiting for the goods. Why do companies do this to their employees? The store has so much good furniture and equipment for the home, and then it disappoints you when you pick it up.

We ordered kitchen in September 2021, now, 9 months later, it is still not finished. The kitchen team is completely incompetent - the whole project was done incorrectly. Once we have it corrected by external provider, XXXLutsz still sent us cabinets in wrong colors and desks in wrong sizes. Up until now, we car use our kitchen. We will have to solve this in the court, but I strongly not recommend XXXLutz. I wish we have chosen another shop.

selling goods are expensive. but i would like to recommend to visit restaurant in this mall. it is amaging. cheap and delicious.

Great and big store with wide offer of products for home and really nice furniture. Nice and helpful staff. Unfortunately they don’t speak English here.

We ordered furnitures 7 weeks ago with a promise to deliver in 4 weeks.Not only we still didn't receive it, and it's included a bed for my daughter who sleeps on the matches on the floor,We tried to call and got rude answers only in Czech, refusing to answer in English.Then we went there , and received poor excuse for the delay with a promise to deliver and take care of it but... Till now... NOTHING!!NO EMAIL, NO CALL, NO DELIVERY DATE, NO FURNITURES, NO NOTHING!!!!Today we will be go there, Again!!!I give them 0 stats from A To Z!!

On 24/08/2022At 1:50 p.mCashier number 1y53 (larger blonde curly haired lady)Seller: R72I would like to file a complaint with the cashier at the xxxlutz store (at Nárožní 4 Stodulky, Prague 5)On August 23, 2022, I visited the xxxlutz store in Prague. I was buying some pots and it all started with this lady at the checkout lying about the price of the pot. I asked why the price for the same set was lower yesterday, to which the lady lied that i dream this up that she had priced this product herself, that what I am saying is absolute nonsense. Already at that moment the lady was rude. After it was found out that we were right about the price because we found it on the e-shop, the lady returned us the money in disgust.We were also witnesses of how a customer (Ukrainian) who was breastfeeding a baby passed by the cashier. The cashier started yelling at her and accusing her of theft. A young lady with a child in her arms showed a mobilex receipt because the cashier was scared.!!What happened next is absolutely unacceptable!!!My son (1 year old) was hysterical and he started crying. I took a few steps away to calm my son down. To which this cashier started cursing at me throw the child away from my store screaming" I tried to explain to her that he is only a child and that it happens