UniCredit Bank Czech Republic and Slovakia

Bothers me to support my reason of stay in CZ yearly like I'm some kind of a criminal (and they are not internal affair authority), threatens to close the account. Disaster! No other bank in my CZ experience does this.No instant payments in 2021Ridiculous Smart Banking over-protective code-setting.

Rude customer service and advisor closed my account without ANY notification!

It took nearly 1 hour to open a bank account.. And it was not because of the waiting time. I would not recommend this branch.

Be very careful with this bank, especially if you are a foreigner. They closed my account without notice and transferred money to their internal account. The clerk could not tell me why, but he assumes that happened because I have serbian passport.I was constantly contacted by this bank to provide them various proofs of existance, they scanned all my documents, rental and work contracts also, but somehow they missed" to acknowledge my address in Prague and therefore closed the account and took the money.I was called to "update" my documents

Good branch with friendly English speaking representatives that are very helpful.

Be careful when using their cash machines as a foreigner. When withdrawing money, it asks you if you want to bill in your home currency. If you do, you have to pay a 6% fee called marge". This is a legal trick to make more money. In my opinion it is FRAUDULENT. In addition

Spokojenost na pobočce s bankéřem Zorea Alexandr, chytrý mladý muž, rychlost vyřízení mého požadavku, je to člověk na svém místě! Jen více takových pracovníků.

I visited this branch several times and never bank employees could help me with my problems.1) I asked to change my home address because I relocated. Then later I found out that they did not changed it.2) I asked to decrese my daily limits from 100K to 40K, then in online banking I see my new limit became 150K, the bank employee increased it instead.3) I asked to withdraw cash, because I cannot use ATM due to the daily cash limit, but they answered I should request this type of operation in advance + this costs some fee....etc@UniCredit how are you going to do your business if your clients do not matter at all for you?

The most useless bank in Czech , They send SMS or email to client who are not from Czech to come and update their information every time. I am ever ready to take them to court for this behavior. I just wait until they block my account. I repeatedly tell the bank I do not consent to communicate via email or SMS, IF they wanted me to come and update my information they should send an official letter to my address which they have in their system. I will never recommend even my enemies to have their account with this bank. WORST AND ANOYING BANK WITH UNESSARY FEES CHARGES , Airbank is free of charge !!!!!

Terrible customer service, everyone is an expert in avoiding to do any work or help you with the most basic questions. Stay away from this bank, doing anything with them is extremely complicated, nerve and time consuming.They lost a document I signed with them and asked me to come sign it again, after I showed them a copy of the old one they were surprised and never apologized for dragging me to the branch again.My personal banker contact never answers her phone or email, after chasing her on her cell phone and finally she decided to pickup she didn’t want to help me, apparently email or phone wasn’t an option - you could’ve replied with those exact words few weeks ago when I wrote you instead of ignoring me… The main help line doesn’t want to answer any questions as I have a dedicated contact in my branch I must talk to only, but she nor the branch ever answer their phone or email…Like what sort of business are you running there?