Le Palais Art Hotel Prague

Nice hotel in a 19th century building with lots of flair. We had a great room, could enjoy the excellent breakfast in the morning and, thanks to the central location, could easily explore Prague on foot.

The building is a work of art, but there a lot of problematic details: the wallpaper in my room was not well glued, and the shower head could not be fixed high - it was constantly sliding down, and I needed to shower while holding the shower head. Furthermore, the receptionists are rude (but this is quite common in Czech Republic) and the staff in the break fast were constantly stressing me. I had to be very vigilant to avoid them taking out my food and dishes from my table, and for this reason I could not drink tea. While the tea was cooling in the pot, and I was out taking cereal, the waitress removed the tea pot from my table, leaving only an empty and clean tea mug.

It’s a nice but boring hotel. I asked if the restaurant was open at 17:30 and it was closed. The bathtub and bathroom were nice but quite old and the faucet cover kept falling. The gym was really good and bigger than in other hotels. Also the staff is helpful. I would recommend this hotel to ..my parents maybe or older groups. In conclusion it’s a decent stay but that’s all I can say. I’m not sure that it’s worth the money.

Poor breakfast offered, silly round table preventing easy access and just causing people to collide, staff very good at taking plates away RAPIDLY but never asking anything, bread poor, food selection very limited nothing special for a so called luxury hotel. Top tip for reception staff = if a customer happens to be waiting in a queue for check-in for 20 mins then the FIRST thing you say to them is I'm sorry you've been waiting so long". Or maybe if its a hot day ask them if they want some water or take a seat etc. Basic customer service skills missing in the "5 star luxury hotel " hmm.**extra info post hotel response.1) i didn't query or mention anything about the room I'd booked2) I arrived after 15;00 you were checking people in

It was a pleasant stay. We enjoyed staying here, rooms were cozy and Spa was amazing. We loved the breakfast spread. Only thing that I dint like was the food buffet that we took for Christmas eve, rest everything was perfect here. Its not near the old town but easy to reach to old town from here. I would recommend this place for people who want to relax and go for nice Spa.

Great staff and very friendly. Reception team saved us from missing our train home! Hotel is in a calm part of town and a nice walk to the center. Would stay here again

I was ordering a room for one night and I paid extra for personal SPA as a gift for holidays for my partner. I thought since I'm paying extra for SPA, I'd be able to use it or at least get a refund for having paid extra for a service that I'm not being provided. Upon arrival to the reception I was told that there's no free spot for SPA for tonight and totally no alternatives were offered. So you're telling me that even though I made my reservation weeks prior and I had received an email mentioning that everything is settled and I shouldn't contact the hotel any further, that was actually not true. I'd understand that if they gave me refund for the extra that I paid for SPA but totally nothing was offered. There was another couple at the check-in that had very same situation. Obviously people aren't fully aware of whatever the requirements for SPA are, yet the hotel doesn't do anything about it they just take your extra money and don't give you anything. Since I was booking this hotel solely for the purpose of personal SPA, my trip was really ruined. Also the elevator didn't work at all. I definitely wouldn't recommend, I've stayed less prominent hotels that had much better service.

Wonderful hotel ! Very nice and professional staff.Beautiful rooms and stunning view

This hotel overcharges. They charged me $190 for a regular load of laundry. I wish that was a joke. They refused to reduce it. Also, in the evenings there was usually nobody at the front desk. This is not a five star hotel at all.

Nice hotel but expensive. High standard but reception should be improved. Very gentle staff looking to help and serve. Nice rooms, recently refurbished. Nice location but a bit far from the center without public transportation. Tram and bus stops nearby though.