O2 Prodejna

Great and very efficient experience, thank you very much!

I went in to get more info about buying a SIM card. I had to wait about 10 minutes before they called my number. When they did I received the pricing information but little else. The representative could not tell me anything that made O2 better than the competition. He said he just liked O2 more which was not enough info for me so I left.

I wouldn’t recommend go there. The are rude, not nice and looks like they don’t want to help customers.I’ve spoke with the guy with the long beard, and he was impatient, rude and got angry when I’ve asked him about O2 roaming policy in Switzerland (and lied to me) was absolutely the opposite from what O2 website said and got really angry at me. I felt really ashamed.

After I bought the SIM card, I called their service to activate a package offer and they took all of my credit for dialling their internal number.

Extremely slow service. A huge office with little to no staffs. If I could give 0 star I would. The staff is so unprofessional and can't even speak English.

The most awful and worst mobilephone company I have ever seen in Europe and Asia. They charge you without advance notice, overcomplicate the fees, did not explain and the staff earns on your lack of knowledge.

They tricked me and my friend wolf of wall street style, didn’t let us know there’s a 1800CZK cancelation fee and 300CZK change of plan fee, three months notice, 30 day notice which we were not informed of after spending there about one hour in these covid-19 pandemic! They told us you can change or cancel when ever you want as soon as next month! And hand us a contract in Czech and we had no other choice but to sign it. Gave us the most expensive plan possible while we need something cheap, I specifically told them we don’t need calling and sms, we don’t have wifi yet but they gave us something that is unlimited call, sms but limited data! Their calling customer system was even worse, they hung up on us because they din’t speak any English at all and we had to wait long and ask a Czech friend to help us out. I will find out the name of the supervisor who was helping the desk clerk to do this to us and make a complain. In these hard times, a little humanity and compassion would go a long way.

New data SIM bought, fitted, activated and working and done in 5 minutes. Great English spoken too! Perfect

Very helpful with setting up a new SIM card for a week in Prague. Quick and easy service.