Zámek Lužec Spa & Wellness Resort

If you are ok with Soviet customer service and their only restaurant closing at 8pm then this is your place. Keep your expectations low and dont mind the fungus in the `spa` area.We were placed in a lower category room then the one we booked. The concierge response was shrugging his shoulders and informing us that they are full so they cannot place us in the room that we had actually booked. Unreal..It really is a sub-par Eastern European standard hotel with sub-par Eastern European style service.Dont go if you are looking for Wellness, good food and service.Never again.

Lovely castle at the top of the hill. Spa is quiet and the staff is helpful, welcoming and warm.It is decently priced.The interior is beautiful and has a lot of paintings and old furniture to fit the ambient and atmosphere of era.The rooms are clean, bathroom is clean. Bed is comfy and clean.The restaurant below the spa is also a good spot to have dinner, it serves a good selection of tasty and fresh meat and If you're vegetarian you have a few options as well.

GREAT DISAPPOINTMENT Structure not managed according to the standards of a European 4-star hotelFirst night (of 2) was a nightmare. We wake up around 3 o'clock due to a strange noise: a BAT was flying around the chandelier, over our heads! We run away from the room and the only intervention of the hotel staff was a terrified receptionist armed with a fly swatter who, together with my husband, tried to put away the animal. After more than an hour, MY HUSBAND, climbing on the desk, with a towel manages to capture the animal, leaving everything out of the window. Obviously, we haven't slept anymore. Could have been a misadventure, we are in the middle of a wood (!) But, considering that the temperature, we had not opened the windows, so that animal was there from a long time (!!!) in these covid times the accident SHOULD NOT happen. Furthermore none of the staff said absolutely nothing anymore. Unacceptable and NOT PROFESSIONAL. This behavior is caring of the customer? No excuses, no interest about our state of mind, no proposal to change the room, NO SPECIAL CLEANING: the next day we found the room not yet cleaned and we had to wait (only 10 min ) for it to be cleaned. DISAPPOINTMENT. Other pronlems: almost none of the staff speaks English, the restaurant closes at 7pm, the breakfast is abundant but there is very little of sweets, the bathrooms are obsolete and encrusted with limestone, last but not least ... the spa (open until 9pm) at 6pm suddenly closed all the engines, because we were left in 3, and then reopened after half an hour when a group of about ten people arrived, obviously without excuses or explanations.The structure is nice, the place magnificent, but the staff don't have idea of ​​customer management.

A magical place for a superb vacation. The hotel is a beautiful renovated castle ( i suposse), the rooms are very spacious and comfortable. The hotel has many facilities, from a swimming pool, sauna... to a bar with excellent beer. A place where you can really feel like a king for a moment!

A very nice hotel in a perfectly quiet location. Good offer of Spa and very friendly staff

The Bohemian old growth forest and the art installations of rock and iron sculptures, the amazing staff, the large indoor pool.. we loved our stay and will return again.

Very nice resort with various rooms, helpful and nice staff, rich breakfasts and fair dinners. Spa was bit overcrowded, with lack of resting places after sauna. Overall very good spot for a few days hideaway.

Beautiful situation and a beautiful building, set in forested hills. The chateaubriand an old style but doesn't seem very old.Rooms are nice, (although black out curtains would have been nice). No tea or coffee making facilities.The Spa was too busy as they only had one member of staff working so we couldn't get a massage at all whilst we were staying.We had to ask 3 times to get extra pillows.So could be improved but still a lovelybplace to stay.

Castle Luzec is something quite unique! The hotel really tries to resemble a medieval castle. The rooms themselves look unique and have some very cool beds and decor! The castle is located in the middle of the woods and feels isolated from the rest of the world. The pool and spa area are solid as well. I got a 30 min massage and felt really refreshed and rejuvenated afterwards!

Excellent Spa resort in the middle of the forest, with everything you need. The rooms are cosy and well decorated. You will have access to the spa center which includes the main pool, a jacuzzi, a sauna and a steam room. For an extra fee, you can book for a massage and some other therapeutic treatments. Very enjoyable experience. 10/10