Gucci

Extremely customer not oriented service:I have Gucci watch that stopped working - wanted to get advice on where to repair them.The consultant refused to give us a business card of a relevant contractor (“Please take a photo as a have only business card” - LOL), no other services were advised to us.OK, on the next day we went to the address mentioned on this business card and guess what? There were no office there - locals said us that the provider had closed this location a long time ago.OK again, through the Web we found another location of this provider (on the business card there was only one closed mentioned). At 1st the provider said that they do not repair Gucci watch at all. After we told them about our visit to Gucci shop they were like “well, we can repair (in fact I needed to just change the battery), it will cost ~2K krons and will take at least 2 weeks”.Gucci Prague you should be ashamed of your own workers and your providers…with Swatch watch you would have had my battery change to be made free and immediately at the store.

Zero tolerance. Rude service. If necessary, I recommend choosing another Gucci salon.

Security is very rude, did not let us in. It was 18:50. He said we are close, and closed the door to my face. You need immediately fire this man as he is crazy and appropriate to the shop.

They are really nice to you as long as you want to buy something, When I went to return a bag that I just bought there I got personal questions about why, weird looks at me and comments about ”this never happens here” ”why are you giving it back?” I felt that this was very unprofessional :/

Amazing service I recently purchased shoes from here and I was fortunate to receive exceptional help from Karina Her guidance and expertise made my experience truly remarkable. Highly recommended!

In our experience we were served in a good manner, we were given time to look around and as we asked for service it was given straight away.However if you shop in Prague be aware that the price might be higher than the official Gucci prices. In our experience 15% therefore this shop will get only 2 *s

Way too crowded in the shop.Should learn from Cartier- Stop people come in and make sure the sales assistants can fully concentrate on their present customers in the store, I've heard their security guards say to the people who waiting outside the store evey single customer is equally important to us

Many of products but if without A SA will advise you to order online because it's cheaper( SA say so!)The service depends on the luck of that day of your, sometimes impressive,sometimes not impressedI give 4 stars for being Gucci.but not included for serviceSome of them just don't have the ability to cut my pants to the right size for me.Just say it on me!.

I planned my day around being able to come on time, I came 15 min early before the closing time, and tge security just brushed me off with “7pm is closibg time but we can’t serve you now so it’s closed”. I would not expect luxury brand as Gucci to have such a sloppy organisation and cannot serve customers for the 15min that I should have till 7pm. It took me 40 minutes to get here. Disappointed, 1 extra star just cause I had good experiences before.