Hop on Hop off s.r.o.

We were charged too much at the Tourist Misinformation office in Prague for the 24 HR pass for Hop on Hop off buses. When we reachedWenceslas Square, we spoke to 4 different people with the red Hop on Hop off umbrellas and were bounced around the square by these reps. What fun they must have had using us as a human pinball machine. These people are only interested in selling you tickets and will misinform you so avoid like the plague.Anyway, the bus finally came we boarded the green line, and stating we wanted to go to the Castle.Got off the bus when advised to wait for red line bus that never came because it did not stop there.Gave up on castle that day and stayed in the Old Town Square.Waiting for a bus back to Wenceslas square we were asked by a very polite rep if she could see our tickets, that clearly said Hop on Hop Off but neglected to tell us the service had finished fur the day already. We waited 20 mins, consulted the timetable and realised we were waiting for another bus that would not turn up.However, the following day we were daft enough to try again but our efforts were rewarded by a lovely young man who was very informative and helpful.Not worth the 1664 krowns we paid.Easier, cheaper and less stressful to walk everywhere.

I don’t normally leave reviews but if I could leave negative stars I would. This tour company is the biggest scam. They have the most sales people with barely any buses. PREPARE TO WAIT MINIMUM AN HOUR FOR A BUS. Additionally, the map they give you is is terrible you can’t even find the bus stop locations. I’ve used tour buses in other cities with good experience, but this is the worst ever!The red line has a hop on hop off bus that you need to wait an hour for. The blue does NOT have a hop off hop off bus. They put you in a car and drive you around the city and you cannot get off.DO NOT USE THEIR SERVICE!TIP: Just download the “SmartGuide travel guide & map” app and take the tram to popular locations!

We wasted a lot of time waiting for buses that did not show up or were at least 30 min late. You need to be lucky to get on because it's usually full. Do not recommend it for groups above 4.The boat cruise was not worth it.

Hop on hop off Prague is TERRIBLE. Do not book with them. The claim is that they come every 20 minutes but we had to wait 40 mins multiple times. The other bus company would come up to three times before the hop on hop off bus appeared once. The stationary guides on the street corners just guess what time the next bus is without ever knowing, we were told multiple times only a couple more minutes and did not see a bus for 40.If you have taken these tours in other cities and enjoyed them this one is not comparable. We tried for 20 minutes to get the tour guides on the bus attention so we could have access to the audio guide but she was not interested in Providing assistance. Also be prepared to hear everyone listen to the audio guide without headphones. Also only one bus is air conditioned.

Dear tourists, bewate to this text. The Hop On Hop Off service is just a tourist trap!!! Please use the tram lines numbers 2 or 17 to the Pražský Hrad stop!!! A public transport ticket will cost you less than 2 Euro!!! Beware of Hop On Hop Off, it's an overpriced service!!!

No commentary in small bus and only music.no signs by bus stops. Longer time to wait for another bus.staff was rude and non cooperative. They don't give office address to complaint. Very unprofessional company. They told bus after every 15 minutes but actually it comes after 30-45 minutes late.Stop no.3 after cruising bus came 55 minutes late we were 8 people standing in hot sun and they told traffic jamI was 3 days in Prague and didn't see traffic any jam it's excuse.Stop no.5 walk for 30 minutes in hill for attraction there are lots of spots nearby to have stop .No sanitization in bus,staff doesn't wear mask in bus.Don't use this company.

Waste of money. Bus takes you through the new commercial part of town on green line past station etc. We had to change buses at a hotel to get red bus to Castle district. 35 minutes between buses on red route so long wait in sun. On the green bus, we got a seat on the bus but at the following stops many turned away as not enough seats so had to wait for next bus. I would recommend just getting a local bus to Castle district for less than$2. Because hope on hop off buses were busy we were reluctant to get off, except to change lines and to see the castle. Water of money

Taking any trip by car or bus around Prague is, by definition, pretty uncomfortable by virtue of the cobbled-stone streets. This company busses raced from stop to stop so your bones were rattled by the time you got off. The audio did not work on many of the seats. The commentary was a monotone voice, the product of a text to speech app. This says that the company are very lazy about their tour narrative and do not maintain their busses properly. The boat trip that was included consisted of a dingy old barge travelling upstream for a distance that we later covered in a 20 minute walk. You will definitely see more on this rather nice boardwalk styled walk. The boat trip on its own cost €12 per person for a 50 minute trip over about 1.5 Km of the river; this was a total rip-off. The bus + boat cost €36 for a 24 hour pass. This company need to improve their game. I suppose they rely on the customer being a once off and regardless of their experience they are unlikely to use this service again anyway. My advice is try a different company or better still simply walk around the city as pretty much everything is within a 40 min walk and Google will tell you all you need to know anyway.

Do NOT book with this company. We booked the 24 hour pass + the boat tour.The audio isn't even a recording, it's just computer speech. So it's hard to pay attention to the audio and is eventually useless.The boat tour operator they contracted with was rude and wouldn't let us both board the boat (we lost or only received one voucher for the boat tour. I tried to show her my confirmation email that I had paid for 2 boat tours, but she didn't care). She seemed to take pleasure in not letting us board.I contacted the owner to ask for a refund, but they just made excuses.

Much too expensive for that bad tour!Texts only very poor speech synthesis; very disorganised; headphones only very late; something or someone on the bus stinks (not a guest)