Vodafone Czech Republic a. s.

Originally 5 stars but upon trying to cancel my service the attendant didn't actually cancel. A week and 400 czk in roaming fees later I called and they were able to properly cancel my service

We use Vodafone services for 3 years and we had visited many Vodafone points, but only here we've met professional approach from Alina: she is very helpfull and customers oriented. Thank you!

Signal " Festival in Prague !!!"

The worst possible provider, zero communication between departments, majority of actions can be done only from customer support center by phone and it feels like people working there have no idea what is happening, you wait for approximately an hour (weird to me if they are that popular and have enough resources to buy UPC and provide internet, what is the problem to hire more people?), after an hour waiting you have to tell whole story from the beginning, they tell you some information not anyhow confirmed, that information is not matching to what next person will tell you and if you dare to ask email confirmation they say that they cannot send emails from system. For 3 days i was listening fairytales or fantasy dramas why internet is not working from issue on their side to almost conspiracy theories. Eventually about 10 calls later and 3 days without internet (during pandemic read as WITHOUT WORK) i got internet working BUT new problem, price that was submitted by me in contract is 1/3 less than the one i have in their application. Again calls, listening tales, waiting, some more calls and some more tales. My unfortunate is they are only providing fiber in my building, if you have any other options better choose them but not Vodafone.

Robert was very friendly and speaks good English

Tried to upsell instead of listening to what I actually wanted. Needed to go to another location to activate my plan since they had limited English.

Guys in Shop are ok, Hotline are Liars and crooks

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Very helpful. Most of the staff speak English

As a foreigner do NOT try to call Vodafone CZ on their dedicated phone line. Even though there is an option to get service in English, after a long wait there's a customer rep who will tell you Even though I speak English I'm not certified for that language" and you are being placed on hold. SEVERAL TIMES