LaFlora | Rozvoz květin

I was NOT satisfied with your service. You LIED about the delivery time, you delivered LATE and the bouquet was INCOMPLETE.I ordered for Mother's Day flowers at your website. Nothing cheap, a medium priced bouquet. It did say due to higher demand you cannot offer a specific time slot for delivery and that the flowers can be delivered anytime between 9am and 8pm. Understood.On Sunday 8.5.2020 at 17.22 I received a confirmation email about the delivery of a bouquet. I was a bit disappointed about the late-ish delivery time (I had experience from previous years when similar online services didn't let choose the delivery time but still managed to deliver in the first half of the day more or less) but I was happy it worked. I picked up the phone and called mom to see if she liked the flowers. What a surprise it was to find out she didn't receive anything!I tried calling the number in the confirmation email, but couldn't get through. It was busy for a while, so I tried again. Even though the phone started ringing normally, no one picked up. Quite upset, I wrote an email asking for a refund.After a short while, a lady called from a completely different number. Put nicely, I think she tried to apologise but I didn't get an apology. It was more likely an explanation that someone had mistakenly sent me a confirmation email and that they had a lot to do and that they would definitely deliver the flowers very soon. When I asked why no one answers the phone, she told me that they were talking to other clients. Then she hung up on me.It's obvious that Mother's Day is a busy day for you. I understand that you can not be specific about the delivery time. But the fact that you delivered the bouquet for my elderly mother at half past seven in the evening, ie only half an hour before the announced end of delivery time, that I will not forgive you. I send flowers to my mother every year, and although it is never possible to determine the exact time of delivery, it NEVER happened that LATE!My mother is 85 years old. I don't know how many more years I will have with her. In addition, her son, my brother, passed away two months ago. It was very important to me that she would enjoy this day. The flowers were supposed to be a surprise for her but thanks to your faulty email, I revealed everything and not only that, I kept her waiting for it until the late evening.So thank you for everything.Jan BernatP.S.As part of the ordered bouquet should be solidago" - small yellow flowers. It is both in the photo and in the description of the bouquet on your website. However

Amazing service! They delivered the flowers on time. The flowers are so beautiful!

An amazing service. Ordered a present to our friend and it was delivered without a hitch. Ordering was easy and payment options aplenty.Happy to recommend them to anyone in Prague.

Fabulous! I ordered some flowers very late in the evening and they got them delivered following day in the morning. I am usually somewhere around the world and it is difficult to remember the exact time in Czech Republic. But these guys do their job in a perfect manner. I have been using their services for a long time. Very satisfied. Thank you.

Great customer service, the flowers were beautiful and delivered on time. Thank you!

Amazing! Nemluvím česky ale učím se česky. Rozumím a mluvím jenom trochu. There was a problem with the flowers so they called me. The lady (wish I would've gotten her name) switched to English once I told her I didn't speak Czech well. She was extremely polite and very kind. We easily got everything sorted out and the delivery was made on time. I highly recommend their services!

Fantastic service and assistance from ordering through to delivery. And the flowers were beautiful.

Excellent service. Website easy to use, flowers reasonably price & a good choice, delivery went smoothly. They responded quickly to an additional request, many thanks

The entire experience of sending flowers from the UK to Czech Rep couldn't have been easier. The flowers were lovely too. Very close to the image on screen!

Easy to order and delivery right on time and as scheduled