Dopravní podnik města Brna, a.s.

I had a lady who couldn’t speak English but she used google translate from her phone to help me out and served with smile and patience during the whole conversation. Highly appreciate her. Great amazing customer support. Please raise the wage to the lady coz she deserves it beside she was in late 40s’ I believe. Hats off to her.

Mixed experience. There is a 70% chance of facing a language problem as most of the employees speak only Czech. Better write down the details on a paper before you go to counter. It's very easy to reach this office. You can to right side of GRAND HOTEL Brno, through the road side and turn to the first left and you see the DPMB building. Get in take a token (press the first option for general public- this is written in Czech ;-) again) and go to counter when your number is displayed on screen. You can buy all kind of tickets, 1 month, 3 month 1 year common tickets for bus, tram and train.

My transport card expired on Sunday. So, the next day I was going to recharge it (transport office is closed on Sundays). The same Sunday I took the tram to go supermarket and two revisers ask me for the card. I explained the situation, I thought that was not a reason for a penalty fee. I was wrong. Not only they gave me a penalty fee (1500crowns) moreover, the remove my card with my photo and plastic protector. Worst experience in a public transport.

I have very good experience with public transportation in Brno. A yearly ticket costs just 130€, if you reside in Brno. Especially the newer trams are comfortable and reasonably clean. When I accidentally lost my wallet on a bus, the driver brought the wallet to my home. Such nice people :-)

Literally no the worst and not the slowest place in Czech Republic, like some government places. But yeah, there are not so much pointers, especially in English. So if you don't speak Czech, be ready to a lot of missunderstandings.

Good service. They dont speak very good English, but I managed to get myself monthly card.

Great organization, clean vehicles - always on time. Friendly and helpful employees at the offices for monthly tickets.

Everything is in Czech language, so be prepared to feel frustrated even though there was only one person in the information office speaking English. When at the counter, the lady didn't speak English apart from some dispersed words. She was kind enough to write a text message on Google translator explaining terms and conditions.

Terrible place if you don't speak Czech. A lady was yelling at me when I took some friends to request monthly ticket, because she did a mistake and needed the ticket back and I could not understand what she was asking for. She started to make bad comments about us to the locals who were in the queue, who started laughing. I could understand what was going on because because a Czech lady from the queue came to help me and explain what was going on.