Uber Prague

Unstable prices sometimes bordering wiith ridiculous at certain night times , lack of care for own uber drivers, your electric scooters are allover the city without controlling or respecting scooter designated parking zones clogging the city centre and now in your face corruption. Thanks but no thanks... uninstalled and using competition instead.. one that shows more respect to the cities they operate in and the concept of being a decent company..

After a long time after using Bolt every day i decided to try Uber again. What i mistake. Price was 320 CZK from Smichov to Holešovice, but i was late i was like ok i have to do it. Driver came and i am telling him i need to be there as soon as possible i know it is not always possible be drive as fast as you can. Navigation was showing to go via Tunel Blanka which is righ next to the Smichov and You get to Holisovice withhout to stay in a traffic jam. That is also what navigation was showing to driver and what was my suprise when instead of go in the tunel he turn right to Karlovo Namesti where are always the biggest traffic jams and continue to Magistrala. Navigation shows in that now we will drive 10 minutes longer and when i said why?? i need to be there as soon as possible i pad 325 for this ride he said ye but by tunel is 5 KM longer??? I said i paid 325 !!! It is about me and you know i need to be there as soon as possible. In the end we stuck in the highwas even longer and i lost my train from Nadraži Holesovice to Germany. If we took the ride way it did not happened.I was like ok this was horrible experience but i am sure they will refund me. For weeks i was writing to their customer servis...no answer so i did it again and again i wanted a refund for this price and today i got email: That the ways are almost the same but they give me 55 CZK for the next ride. LOOOOL. 5 KM differenc and in traffic time i makes huge differenc. UBER WAS A MISTAKE I DELATED THE APP AND IA BACK TO BOLT. Uber do not like their customers. BYE

Uber has no need to be introduced. This is the Czech main office. Strict rules for entering. Previously agreed meeting time needed. Kind respectful English speaking people at reception. Convenient location not far from the center & close metro station. Mid evaluation due to activity run.

App does not work as it should... We entered the adress to our flat but driver said to us that the app and the price of ride is to different place in Prague. So we canceled the ride which means that we had to pay 100% storno fee and then we had to book another ride and paid in full. This experience is so s***** behaving and unmoral due to customers. We are wainting for the respond of company to our complain.

The best private transportation service.The lowest prices in Prague, great drivers and overall quality.I haven't had a problem with processed fees for driver-canceled trips. Maybe I'm lucky, but if any case of unfair payments or policy violations occur, you should contact Uber for refunds. Of course, if nothing happens from their side, I would report it to authorities. But I've had multiple trips and they were successful and satisfying.Unlike paying for extremely overpriced, arrogant cab without having any clue about estimated time, at least minimum price (which Uber always calculates) and the route to make sure the driver follows the fastest one. Not to mention cashless payments.The only thing you need is mobile data. Then you're ready to go everywhere Uber is supported with one app.If anyone leaves bad comments about Uber, that's just because they don't know how to solve things. Or they're taxi drivers. Simple.

I ordered an Uber, driver accepted and he was 2km away, he drove to me and was about 500 meters away and then started driving away, he drove around Prague for 34 minutes! I have 4% on my phone! I was left outside crying with heavy bags! He was driving around for THIRTY FOUR MINUTES!!! he kept driving further and further away and just driving around! This is so unprofessional and ridiculous! I always order an Uber and usually go through 4-5 drivers accepting the ride waisting like 10 minutes on driving around then canceling it before I get a car that actually comes! Thisis so unprofessional and no matter how many times you complain Uber support does NOTHING!

My friend and I ordered a taxi on 03.10.2021 9:08 pm from Stroupeznickeho 253" to "Nad Popelkou 2179". The taxi driver was Mr. Myroslav (I don't know his surname

Horrible customer service. The app never shows the real waiting time. They try to attract you with a short waiting time and once you request it increases twice. Lying to your customers probably is not the best way of doing business

I ordered a ride yesterday from Háje. Uber app displayed the car waiting at pick up point but the plate of the car was completely different from the plate displayed in the app, therefore, I did not considered the car as my ride. After a while, ride was canceled. Later that night, I received an automatic e-mail that the driver of the canceled ride reported that I was not wearing a mask. As I never met with the driver it is hardly possible for him to tell if I was wearing a mask or not. Btw, I was wearing a mask as Uber policy dictates. But I would like to know, how would you handle the situation when app shows a customer that driver is at pick up point but plate on the car is not in accordance with the plate in the app. Surely you understand I would not enter an unverified car.

Very disappointing.The Uber service in Prague is not good as it is in other countries.I started noticing that in first it appears that the car is 2 min away, then it changes to 10, then the driver goes by another way and then you get bored of that and you cancel and then they charge a tax from you (I have seen in several comments here that it happens to many people).Other thing, is that the driver says that he arrived at your place, but he didn't - and then after 5min he cancel the trip and receive again a tax.At first I thought it was from my head, but then i search and there is a lot of people complaining about that.Once I even notice when I was inside the car that the driver wasn't the same as the one in the photo (and a great number of drivers only have a week or a month of experience, very strange)I came from Portugal where Uber is a 5 stars service, very friendly and qualified drivers, cars always clean and always providing a good service.Okey, is it a good price, but Uber in Prague must gets better.